2bet's Privacy Policy
Your personal information matters to us. This document explains in detail how 2bet collects your information, what it is used for, and how it is kept secure.
1. Introduction and Scope
This Privacy Policy applies to all services, websites, and mobile applications of the 2bet platform. By using any 2bet service, you are considered to have agreed to the terms of this policy. Protecting the personal information of every member is part of our responsibility as an organisation.
This policy should be read alongside the Terms and Conditions, as both documents together form the complete legal framework governing the relationship between 2bet and its members. In the event of any conflict, this Privacy Policy shall apply.
2. Data Collection
2bet collects user information in several ways. This information comes primarily from two sources — information you provide directly and technical information collected automatically.
2.1 Information Provided Directly
Information you provide during account registration and identity verification:
- Full name and date of birth
- National ID or passport number
- Valid email address
- Mobile number (for verifying bKash, Nagad, Rocket, or bank accounts)
- Bank account or mobile financial service details
- Security question answers and password
2.2 Automatically Collected Information
When you use the 2bet platform, the following technical information is collected automatically:
- IP address and device identifier
- Browser type and operating system
- Session duration and usage patterns
- Game play history and betting transactions
- Deposit and withdrawal records
- Data collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
For the purposes of identity verification or fraud prevention, 2bet may collect limited information from approved third-party service providers. This process is fully secure and only the minimum necessary information is obtained.
3. Use of Information
2bet uses collected information only for specific and legitimate purposes. The main purposes are listed below:
- Account Management: Completing registration, login, and identity verification processes.
- Financial Transactions: Processing deposits, withdrawals, and bonuses accurately.
- Customer Support: Providing assistance in Bengali and English via 24/7 live chat and email.
- Security and Fraud Prevention: Detecting unusual transactions or multiple accounts.
- Promotional Information: Informing you about relevant offers and updates (subject to your prior consent).
- Service Improvement: Enhancing platform performance and user experience.
- Legal Compliance: Maintaining records required under applicable law.
Your information is not sold to third parties for marketing purposes and is not used beyond the purposes stated in this policy.
5. Cookies and Tracking Technologies
The 2bet platform uses cookies and similar technologies, which are necessary for the website to function correctly and to improve user experience.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the website — such as maintaining login sessions, verifying security tokens, and identifying the correct account during a deposit. These cookies cannot be disabled.
5.2 Functional Cookies
These cookies are used to remember your preferred language, display settings, and the last game category you visited. You can disable them from your browser settings.
5.3 Analytics Cookies
Analytics cookies are used to understand which parts of the platform members use most and where improvements are needed. This data is processed in aggregate form and is not personally identifiable.
Most modern browsers offer options to manage cookies. However, disabling essential cookies may prevent some 2bet services from working correctly.
6. Data Security
2bet uses industry-standard technologies and practices to protect your information. All data transmitted from your browser to our servers is fully secured through SSL encryption technology.
- All data transfers are protected with 256-bit SSL/TLS encryption.
- Strong hashing algorithms are used to store passwords — passwords are never stored in plain text.
- Financial information is protected at a separate security layer and is accessible only to authorised staff.
- Regular security audits and vulnerability assessments are conducted.
- Automated systems are active to detect suspicious activity.
For the security of your own account, it is important that you do not share your password with anyone and that you log in from a secure network.
7. Data Retention
2bet retains your information for as long as it is needed to provide services or as required to meet legal obligations. The key principles governing retention periods are:
- Active Account Information: Complete information is retained for as long as the account remains active.
- Financial Transaction Records: Retained for the period required under financial regulations.
- Closed Accounts: Relevant information is kept for the legally required period even after an account is closed.
- Technical Logs: Generally deleted automatically after a set period.
Once the retention period has ended, information is securely deleted or anonymised so that it can no longer be linked to any individual.
8. Your Rights
You have certain important rights regarding your personal information, which 2bet respects:
- Right of Access: You have the right to know what information we hold about you.
- Right to Rectification: You may request correction of inaccurate or outdated information.
- Right to Erasure: In certain circumstances you have the right to request deletion of your information, though complete deletion may not be possible where legal obligations exist.
- Withdrawal from Marketing: You may opt out of promotional communications at any time.
- Data Portability: In certain cases you may request your information in a structured format.
To exercise these rights or if you have any questions, contact the 2bet support team via live chat or email. Further details on account management, including self-exclusion, are available on the Responsible Gaming page.
9. Protection of Minors
All 2bet services are intended solely for individuals aged 21 or over. We never knowingly collect any information from minors.
Date of birth is verified at the time of registration, and additional identity documents may be requested in cases of doubt. If it becomes known that an account was opened by a person under 21, that account and all associated information will be closed immediately.
10. Policy Changes
2bet reserves the right to update this Privacy Policy from time to time. Depending on the nature and significance of the changes, you will be notified by email or through a notice on the platform.
For significant changes, you will be informed before the revised policy takes effect and, where necessary, your consent will be sought again. Continued use of the service after any changes is considered acceptance of the updated policy.
The "Last Updated" date shown at the top of this page always indicates the most recent version in effect. Previous versions can be obtained through customer support upon request.
11. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact 2bet's privacy team:
- Live Chat: 24/7 live chat on the platform — available in Bengali and English
- Email: [email protected]
We generally respond to your requests within business days. For urgent matters, contacting us directly via live chat is the fastest option. Our FAQ section also has answers to common privacy-related questions.
A safe and secure experience at 2bet
We are committed to the security of your information and to transparent service. Open an account at 2bet and play with confidence.
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