2bet Terms and Conditions

1. Introduction and Acceptance

2bet is an online gaming and sports betting platform operated for users in Bangladesh. These terms and conditions ("Terms") apply to all services, games, promotions and financial transactions on 2bet.

By registering on the 2bet platform or using its services, you confirm that you have read, understood and agreed to abide by these Terms in full. If you do not agree to these Terms, please refrain from using the platform.

2bet reserves the right to modify these Terms at any time. Continued use of the platform after updated Terms are published will be considered acceptance of the changes.

2. Eligibility and Age Requirement

The minimum age to use 2bet's services is 21 (twenty-one) years. If an incorrect age is provided during registration, the account will be closed immediately and the associated balance may be forfeited.

2.1 Account Registration Requirements

• Each individual may open only one account.
• All information provided at registration must be truthful, accurate and up to date.
• Multiple members of the same household may hold separate accounts; however, operating more than one account from the same device or IP address may result in bonus ineligibility.
• Accounts may not be transferred or sold to another person.

2.2 Identity Verification (KYC)

2bet reserves the right to verify a member's identity at any time. A national ID card, passport or other valid document may be requested. Withdrawals may be held until verification is complete.

3. Account Security and Responsibility

Keeping account passwords and login details secure is the member's own responsibility. If you notice any unauthorized access or suspicious activity on your account, contact the 2bet support team immediately.

• Login details must not be shared with any third party.
• All activity carried out from a member's account is that member's responsibility.
• If an account is hacked, a complaint must be submitted with supporting evidence.
• For security purposes, 2bet recommends using a strong and unique password.

4. Deposits, Withdrawals and Payments

The following payment methods may be used for financial transactions on 2bet: bKash, Nagad, Rocket and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank and other major commercial banks).

4.1 Deposit Conditions

• The minimum deposit amount is ৳200 (applicable for all methods).
• Deposits must be made only from a payment method registered in the member's own name.
• Deposits made using a third party's account may be cancelled.

4.2 Withdrawal Conditions

• The minimum withdrawal amount is ৳500.
• Withdrawal requests are generally processed within 10 to 45 minutes.
• Withdrawals can only be made via the same method used for the deposit.
• Withdrawals may be delayed if identity verification has not been completed.
• Amounts subject to bonus wagering requirements cannot be withdrawn until those requirements are met.

5. Bonuses and Promotions

All bonuses and promotional offers on 2bet are provided subject to specific conditions. Please read the relevant terms carefully before claiming a bonus.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. Before withdrawing this bonus, the bonus amount must be wagered 20 times. For example: depositing ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000, and the wagering requirement will be ৳1,000 × 20 = ৳20,000.

5.2 General Bonus Conditions

• Bonus funds are combined with cash funds; the real balance is used first.
• No withdrawal from the bonus balance may be made before the bonus wagering requirement is met.
• The same member may not claim the same bonus a second time.
• 2bet reserves the right to modify or withdraw bonus terms.
• If evidence of bonus abuse is found, the bonus and any associated winnings will be forfeited.

6. Betting Rules and Casino

Specific rules apply to sports betting and casino games on 2bet. Each game may have its own rules, which are provided on the relevant game or section page.

6.1 Sports Betting

• Once a bet is placed, it cannot be changed or cancelled unless 2bet approves it under specific circumstances.
• If an event is postponed, cancelled or rescheduled, 2bet will settle the bet in accordance with its policy.
• 2bet reserves the right to cancel any bet where an error in the published odds is identified.
• For multi-bets, a payout will only be made if all selections are correct.

6.2 Casino Games

• All casino games are governed by the rules of the relevant game provider.
• If a technical error occurs during a game, the result of that round or hand may be voided.
• In live casino games, the dealer's decision is final; if streaming is interrupted, settlement will be based on saved data.

7. Prohibited Activities

Any of the activities listed below are strictly prohibited on the 2bet platform. Violating these restrictions may result in account closure and forfeiture of the entire balance.

• Opening or operating more than one account.
• Abusing bonuses or exploiting system vulnerabilities to gain an unfair advantage.
• Accessing or attempting to control another member's account.
• Registering using a false identity.
• Using automated software, bots or any other automated method.
• Using the platform for money laundering or any other illegal financial activity.
• Behaving in an abusive or threatening manner toward other members or staff.

8. Responsible Gaming and Self-Exclusion

2bet believes that gaming is a form of entertainment, not a cause for dependency. If you feel you are unable to keep your gaming habits under control, please read more about our responsible gaming guidelines and support services.

• Members may request self-exclusion for a set period.
• The option to set deposit limits is available.
• During a self-exclusion period, the member will not receive any bonuses, and any attempt to open a new account will be rejected.

9. Privacy and Data Protection

2bet treats the protection of members' personal data as its highest priority. For details on how data is collected, stored and used, please see our privacy policy and data protection statement.

All transactions and personal data are kept secure using SSL encryption technology. A strict policy is followed regarding the sharing of data with third parties.

10. Account Closure and Termination

2bet may temporarily suspend or permanently close any member's account in the following circumstances:

• Violation of any provision of these Terms.
• Failure to complete identity verification or provision of false information.
• Evidence of fraudulent or suspicious activity.
• Legal or regulatory obligations.

In the event of account closure where no breach of Terms is established, the member's available real money balance will be returned. Members may also contact the 2bet support team to voluntarily close their account.

11. Dispute Resolution and Complaints

Any complaint regarding a bet, game result or transaction must be submitted to the 2bet support team within 30 (thirty) days of the relevant event. Complaints submitted after this period may not be considered.

11.1 Complaint Process

1. First, submit your complaint via 2bet's live chat or email.
2. Attach relevant information, screenshots and transaction details.
3. 2bet will review the complaint and communicate a decision within a reasonable time.
4. 2bet's decision will be considered final and binding.

Answers to common questions can be found in our FAQ and support section.

12. Customer Support

The 2bet customer support team provides assistance in both Bengali and English, seven days a week, twenty-four hours a day. Instant support is available via live chat. More complex matters can be explained in detail by email: [email protected]

13. Limitation of Liability

2bet is not liable for any financial loss arising from gaming or betting on the platform. 2bet does not bear responsibility for losses caused by technical issues, internet disconnection or faults in third-party services.

2bet makes every effort to ensure uninterrupted service on the platform; however, the service may be temporarily unavailable due to maintenance, upgrades or unforeseen reasons. Members will be notified in advance where possible in such situations.

14. Amendment of Terms

2bet reserves the right to partially or fully amend these Terms at any time. Members will be informed of significant changes by email or via a notice on the platform.

Amended Terms take effect from the date of publication. Continued use of the platform after changes have been made will be considered acceptance of the new Terms.